FAQ- Help

 

***SUPER QUICKIE BASICS***

*DIGITAL IMAGES ARE A DOWNLOADABLE PRODUCT. There is no physical product shipped.

*CHECKOUT PRICES ARE IN USD $$
  If you are from Canada and want to pay in CAD $$ please email me and I will happily accommodate you!

*ORDERS are placed securely through Shopify with PayPal OR Stripe

*INSTANT DOWNLOAD zip files are provided right at checkout.
 You will also receive an email with the download links instantly.

*PLEASE KEEP YOUR ORDER EMAILS. You will need them to RE download any orders at this time.

*REFUNDS Due to the electronic nature there are no refunds offered on digital products.
 However if you have made a duplicate purchase I will be happy to exchange it for you.


***NEW SHOP AND ACCOUNT INFO***

Don't EVEN get me started on what an expensive mess the move was...lol, and I am STILL fixing (and learning) !

*After Our Shop Migration Customer invites had to be sent out (a security quirk?)
 You will NOT be able to sign in using your old password.

*YOUR INVITE HAS BEEN SENT OUT...
once you get your invite all you need to do is reset your password.
  If you d
id not get your account invite? Please email me. 

*Your order history and customer account information was migrated
  However you cannot re-download orders from the old shop here due to the different platform.
  If you need help please email me. PLEASE MAKE SURE YOU BACK UP YOUR FILES.

*REWARD points did not migrate but the new shop does not have this option right now.
 I am looking into other reward options. (I guess we cannot have it ALL hey) LOL

*UNFULFILLED orders in your account? There is nothing wrong. Your orders were sent out in the last shop.
 This is just how it was listed after migration of your account. (probably something I messed up!)

*FIREFOX WARNING? (uncommon file type you are downloading?)
 Shopify has assured me it's a platform issue with Firefox sometimes. (No viruses)
 You can also use Chrome to download with no issues.

*DON'T SEE A PRODUCT? Zip files didn't get migrated, so I am adding them to the products as I can.

  Feel free to email me if you are looking for something specific!!


***DIGI STAMPS - CLIP ART - DIGITAL IMAGES - INFO***


*My digital images are all original.....drawn by myself and copyrighted to Jodie Mackrell.

*Digital Images come in a zip file with jpeg and png files - 300 DPI - 6 inches either high or wide in size for quality resizing.

*Png files have a transparent backgrounds so you can merge them together.

*Words and sentiments shown come with the image but as a separate file in most cases

*All Digital Images are sold in black and white , and only colored if shown.


***MORE INFO ON DIGITAL IMAGES AND HOW TO USE THEM***

Some excellent links all about digital images, because I am horrible at explaining things. LOL
Some pretty awesome sites too! I will add to this list soon!

All about Digital Images

TONS of projects and coloring tutorials here!


If you have any questions or suggestions please feel free to email me.
Thank you so much for stopping in to see me and I hope you come back very soon!

Jodie Mackrell
jodie@bugaboostamps.com